Customer Service Advisor (3 posts) | £20,444 - £22,129 pro rata
Please see advert for employment type

Closing Date: 12/08/2022 | Job Ref: C/50119225 | 50119229 | 50119220 | Directorate: Core Services | Service: Customer, Information and Digital Services | Location: Westgate, Barnsley, South Yorkshire (This would be the normal base of work for this role, however, due to the current Government guidance around social distancing and our evolving ways of working, this means that you may be required to work remotely (e.g. from home/other locations). We will discuss this with you during the recruitm

Salary: £20,444 - £22,129 pro rata Plus laptop

Working Arrangements:18.5 hrs post - Monday & Wednesday 9am-5pm & Tuesday 9am-12.30pm | 37 hr posts - Current shift pattern Monday to Friday 9am - 5pm

Hours per week: 2 x 37 hrs & 1 x 18.5 hrs per week

Contract type: Permanent       

This post is suitable for Job Share (37 hour posts) 

See our range of Employee Rewards

Closing date: 12/08/2022 at 23:59

  

The successful candidate will be required to speak English to an appropriate standard.

  

 

This post requires a Basic Criminal Record Check

 

Prospective employees will be required to give a reasonable account of any significant periods (6 months or more in the past 3 years) of time living abroad.

  

 

Pensions Regulations have provisions to reduce pension payments in certain circumstances of those who return to work within local government service.  If you are in receipt of a pension upon commencing employment with the authority, this may affect your pension entitlements and you should therefore seek advice from the relevant Pensions Authority.

 

 

About the Post:

 

Customer Service Advisor

 

The successful candidate will deliver a high quality efficient and effective customer focused service, whilst adopting a digital first approach.

 

Shape a better future with us

 

We’re thrilled to have received Investors in People (Gold) status for how we lead, support, and develop people.  We would like you to be part of our success and help us to take change further. Join us on our journey to a brighter future. By working together with each other and with our communities, we can take pride in improving lives.  Let’s make a better Barnsley for everyone.

 

Your role in our journey

 

As a Customer Service Advisor, you will respond to a wide range of customer enquiries received through multiple access channels, including telephony, webchat, and social media, analysing and interpreting information from the customer accurately and making appropriate decisions from a variety of options.  You’ll listen carefully, speak positively, and ensure the customer receives an efficient, friendly, courteous and helpful experience.  You will be able to manage difficult conversations in a calm and professional manner.  In line with our Strategies, you will positively promote the use of the council’s digital and self-service options.

 

What you’ll need

 

To join us; you’ll need 4 GCSEs (9-4) or equivalent, or a relevant level 2 qualification. You will have experience of working with members of the public and the ability to work flexibly, independently and as part of a team, using own initiative for minor decisions.  You will have experience in providing advice and guidance to members of the public and the ability to work in a constantly changing, high volume contact centre. You will be digitally confident and adept in the use of online resources, able to handle and process information ensuring accuracy and confidentiality.

With a positive ‘can do’ attitude and the ability to communicate clearly and effectively with a diverse range of people in sensitive situations, it is your professional manner and engaging interpersonal skills that set you apart.

 

A lot to look forward to

 

Here at Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure we’ll do all we can to support you in being truly excellent. We prioritise learning and enabling you to achieve your potential.  We’ve created a development process that lets you grow in the way that suits you - whether that’s training to be a leader or learning flexibly online. That’s one of the reasons why we achieved IIP Gold, and why you’ll find your career here inspiring and rewarding.

 

Please e-mail Chloe Ward, Operations Manager chloeward2@barnsley.gov.uk to arrange an informal discussion where Chloe will be more than happy to answer any questions you may have.  Interviews will be held on 22nd August 2022.

 

 

 

Please use the documents below to help support you with your application form.

 

Job Profile: Customer Service Advisor Job Profile.pdf

Vacancy Exposure Profile: Exposure Profile.pdf

Help with your application form

Why work for us?

 

Please ensure you view the job profile for this role, as you will need to demonstrate in your application form how you meet the required criteria.

 

We welcome the opportunity to have a chat about the role and are happy to address any questions you may have about flexible working arrangements, including as a result of caring responsibilities.

 

Barnsley Council is passionate about Equal Opportunities and Flexible Working. We're committed to equality and diversity in all aspects of our work and welcome candidates with a broad diversity of talent. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Click here for more information.

 

CVs will not be accepted.

 

www.barnsley.gov.uk/jobs

 

 

Let’s stay connected, follow us on social media:  

 

Facebook  Twitter  LinkedIn  Instagram 

 

 

Vacancy Description
Closing Date: 12/08/2022 | Job Ref: C/50119225 | 50119229 | 50119220 | Directorate: Core Services | Service: Customer, Information and Digital Services | Location: Westgate, Barnsley, South Yorkshire (This would be the normal base of work for this role, however, due to the current Government guidance around social distancing and our evolving ways of working, this means that you may be required to work remotely (e.g. from home/other locations). We will discuss this with you during the recruitm
 

Salary: £20,444 - £22,129 pro rata Plus laptop

Working Arrangements:18.5 hrs post - Monday & Wednesday 9am-5pm & Tuesday 9am-12.30pm | 37 hr posts - Current shift pattern Monday to Friday 9am - 5pm

Hours per week: 2 x 37 hrs & 1 x 18.5 hrs per week

Contract type: Permanent       

This post is suitable for Job Share (37 hour posts) 

See our range of Employee Rewards

Closing date: 12/08/2022 at 23:59

  

The successful candidate will be required to speak English to an appropriate standard.

  

 

This post requires a Basic Criminal Record Check

 

Prospective employees will be required to give a reasonable account of any significant periods (6 months or more in the past 3 years) of time living abroad.

  

 

Pensions Regulations have provisions to reduce pension payments in certain circumstances of those who return to work within local government service.  If you are in receipt of a pension upon commencing employment with the authority, this may affect your pension entitlements and you should therefore seek advice from the relevant Pensions Authority.

 

 

About the Post:

 

Customer Service Advisor

 

The successful candidate will deliver a high quality efficient and effective customer focused service, whilst adopting a digital first approach.

 

Shape a better future with us

 

We’re thrilled to have received Investors in People (Gold) status for how we lead, support, and develop people.  We would like you to be part of our success and help us to take change further. Join us on our journey to a brighter future. By working together with each other and with our communities, we can take pride in improving lives.  Let’s make a better Barnsley for everyone.

 

Your role in our journey

 

As a Customer Service Advisor, you will respond to a wide range of customer enquiries received through multiple access channels, including telephony, webchat, and social media, analysing and interpreting information from the customer accurately and making appropriate decisions from a variety of options.  You’ll listen carefully, speak positively, and ensure the customer receives an efficient, friendly, courteous and helpful experience.  You will be able to manage difficult conversations in a calm and professional manner.  In line with our Strategies, you will positively promote the use of the council’s digital and self-service options.

 

What you’ll need

 

To join us; you’ll need 4 GCSEs (9-4) or equivalent, or a relevant level 2 qualification. You will have experience of working with members of the public and the ability to work flexibly, independently and as part of a team, using own initiative for minor decisions.  You will have experience in providing advice and guidance to members of the public and the ability to work in a constantly changing, high volume contact centre. You will be digitally confident and adept in the use of online resources, able to handle and process information ensuring accuracy and confidentiality.

With a positive ‘can do’ attitude and the ability to communicate clearly and effectively with a diverse range of people in sensitive situations, it is your professional manner and engaging interpersonal skills that set you apart.

 

A lot to look forward to

 

Here at Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure we’ll do all we can to support you in being truly excellent. We prioritise learning and enabling you to achieve your potential.  We’ve created a development process that lets you grow in the way that suits you - whether that’s training to be a leader or learning flexibly online. That’s one of the reasons why we achieved IIP Gold, and why you’ll find your career here inspiring and rewarding.

 

Please e-mail Chloe Ward, Operations Manager chloeward2@barnsley.gov.uk to arrange an informal discussion where Chloe will be more than happy to answer any questions you may have.  Interviews will be held on 22nd August 2022.

 

 

 

Please use the documents below to help support you with your application form.

 

Job Profile: Customer Service Advisor Job Profile.pdf

Vacancy Exposure Profile: Exposure Profile.pdf

Help with your application form

Why work for us?

 

Please ensure you view the job profile for this role, as you will need to demonstrate in your application form how you meet the required criteria.

 

We welcome the opportunity to have a chat about the role and are happy to address any questions you may have about flexible working arrangements, including as a result of caring responsibilities.

 

Barnsley Council is passionate about Equal Opportunities and Flexible Working. We're committed to equality and diversity in all aspects of our work and welcome candidates with a broad diversity of talent. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Click here for more information.

 

CVs will not be accepted.

 

www.barnsley.gov.uk/jobs

 

 

Let’s stay connected, follow us on social media:  

 

Facebook  Twitter  LinkedIn  Instagram