Customer Service Apprentice (3 posts) | £6.83 per hour
Full time / Temporary

Closing Date: 12/08/2022 | Job Ref: C/50132816/ 50132817/ 50132818 | Directorate: Core Services | Service: Customer, Information and Digital Services | Location: Westgate, Barnsley, South Yorkshire (This would be the normal base of work for this role, however, due to the current Government guidance around social distancing and our evolving ways of working, this means that you may be required to work remotely (e.g. from home/other locations). We will discuss this with you during the recruitment

All applicants welcome we have no age restriction on our Apprenticeships

Salary: £6.83 per hour 

Working Arrangements: 9am - 5pm Monday to Friday

Hours per week: 37 

Contract type: Fixed term until 31/08/2023      

See our range of Employee Rewards

Closing date:  12/08/2022 at 23:59

 

  

 

This post requires a Basic Criminal Record Check

 

Prospective employees will be required to give a reasonable account of any significant periods (6 months or more in the past 3 years) of time living abroad. 

 

 

About the Post:

 

 

Customer Service Apprentice

 

The successful candidate will work alongside Customer Service Advisors, to provide a high-quality service to customers through handling customer enquiries via the phone, webchat, social media, and e-mail.

 

Shape a better future with us

 

We’re thrilled to have received Investors in People (Gold) status for how we lead, support, and develop people.  We would like you to be part of our success and help us to take change further. Join us on our journey to a brighter future. By working together with each other and with our communities, we can take pride in improving lives.  Let’s make a better Barnsley for everyone.

 

Your role in our journey

 

As a Customer Service Apprentice, you will respond to customer enquiries over the phone, webchat, social media, and e-mail, take payments from customers and complete general administrative tasks.  You’ll understand the importance of speaking positively and providing clear explanations to customers to ensure that all our customers receive a positive experience. In line with our Strategies, you will positively promote the use of the council’s digital and self-service options.

 

What you’ll need

 

To join us; you’ll need GCSE (9-4) in Maths and English or equivalent/or GCSE (D-F or 1-3) and working towards achieving GCSE grade 4 along with a willingness to achieve a Level 2 Customer Service qualification at the end of the apprenticeship. You will have experience in communicating with others, problem solving and working independently and as part of the team and be open to all feedback.

 

A lot to look forward to

 

Here at Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure we’ll do all we can to support you in being truly excellent. We prioritise learning and enabling you to achieve your potential.  We’ve created a development process that lets you grow in the way that suits you - whether that’s training to be a leader or learning flexibly online. That’s one of the reasons why we achieved IIP Gold, and why you’ll find your career here inspiring and rewarding.

 

If you have any questions please e-mail Chloe Ward, Operations Manager chloeward2@barnsley.gov.uk to arrange an informal discussion where Chloe will be more than happy to discuss the role and answer your questions.

 

 

 

 

Please use the documents below to help support you with your application form.

 

Help with your application form

Why work for us?

Job Profile: Customer Service Apprentice Job Profile.doc

Vacancy Exposure Profile: Exposure Profile.pdf

 

Please ensure you view the job profile for this role, as you will need to demonstrate in your application form how you meet the required criteria.

 

We welcome the opportunity to have a chat about the role and are happy to address any questions you may have about flexible working arrangements, including as a result of caring responsibilities.

 

Barnsley Council is passionate about Equal Opportunities and Flexible Working. We're committed to equality and diversity in all aspects of our work and welcome candidates with a broad diversity of talent. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Click here for more information.

 

CVs will not be accepted.

 

www.barnsley.gov.uk/jobs

 

 

Let’s stay connected, follow us on social media:  

 

Facebook  Twitter  LinkedIn  Instagram 

Vacancy Description
Closing Date: 12/08/2022 | Job Ref: C/50132816/ 50132817/ 50132818 | Directorate: Core Services | Service: Customer, Information and Digital Services | Location: Westgate, Barnsley, South Yorkshire (This would be the normal base of work for this role, however, due to the current Government guidance around social distancing and our evolving ways of working, this means that you may be required to work remotely (e.g. from home/other locations). We will discuss this with you during the recruitment
 

All applicants welcome we have no age restriction on our Apprenticeships

Salary: £6.83 per hour 

Working Arrangements: 9am - 5pm Monday to Friday

Hours per week: 37 

Contract type: Fixed term until 31/08/2023      

See our range of Employee Rewards

Closing date:  12/08/2022 at 23:59

 

  

 

This post requires a Basic Criminal Record Check

 

Prospective employees will be required to give a reasonable account of any significant periods (6 months or more in the past 3 years) of time living abroad. 

 

 

About the Post:

 

 

Customer Service Apprentice

 

The successful candidate will work alongside Customer Service Advisors, to provide a high-quality service to customers through handling customer enquiries via the phone, webchat, social media, and e-mail.

 

Shape a better future with us

 

We’re thrilled to have received Investors in People (Gold) status for how we lead, support, and develop people.  We would like you to be part of our success and help us to take change further. Join us on our journey to a brighter future. By working together with each other and with our communities, we can take pride in improving lives.  Let’s make a better Barnsley for everyone.

 

Your role in our journey

 

As a Customer Service Apprentice, you will respond to customer enquiries over the phone, webchat, social media, and e-mail, take payments from customers and complete general administrative tasks.  You’ll understand the importance of speaking positively and providing clear explanations to customers to ensure that all our customers receive a positive experience. In line with our Strategies, you will positively promote the use of the council’s digital and self-service options.

 

What you’ll need

 

To join us; you’ll need GCSE (9-4) in Maths and English or equivalent/or GCSE (D-F or 1-3) and working towards achieving GCSE grade 4 along with a willingness to achieve a Level 2 Customer Service qualification at the end of the apprenticeship. You will have experience in communicating with others, problem solving and working independently and as part of the team and be open to all feedback.

 

A lot to look forward to

 

Here at Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure we’ll do all we can to support you in being truly excellent. We prioritise learning and enabling you to achieve your potential.  We’ve created a development process that lets you grow in the way that suits you - whether that’s training to be a leader or learning flexibly online. That’s one of the reasons why we achieved IIP Gold, and why you’ll find your career here inspiring and rewarding.

 

If you have any questions please e-mail Chloe Ward, Operations Manager chloeward2@barnsley.gov.uk to arrange an informal discussion where Chloe will be more than happy to discuss the role and answer your questions.

 

 

 

 

Please use the documents below to help support you with your application form.

 

Help with your application form

Why work for us?

Job Profile: Customer Service Apprentice Job Profile.doc

Vacancy Exposure Profile: Exposure Profile.pdf

 

Please ensure you view the job profile for this role, as you will need to demonstrate in your application form how you meet the required criteria.

 

We welcome the opportunity to have a chat about the role and are happy to address any questions you may have about flexible working arrangements, including as a result of caring responsibilities.

 

Barnsley Council is passionate about Equal Opportunities and Flexible Working. We're committed to equality and diversity in all aspects of our work and welcome candidates with a broad diversity of talent. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Click here for more information.

 

CVs will not be accepted.

 

www.barnsley.gov.uk/jobs

 

 

Let’s stay connected, follow us on social media:  

 

Facebook  Twitter  LinkedIn  Instagram