Working Arrangements: Flexible working in operation
Hours of Work: 37
Permanent
Job Share: This post IS open to Job Share
Not suitable for Secondment
Flexible Working in Operation: Yes 

This post closes at 11:59pm on the date specified. 
 
We are looking for a systems support officer to take care of our suite of customer facing software packages. Our portfolio consists of various websites, a customer relationship management system, an SMS texting solution and our call centre telephony system. These systems are crucial to us being able to provide our 650+ services to our customers.

We need someone who is capable of handling a fast paced service desk operation, providing second level support to our client base of around 3,000 employees and partners agencies.

You’ll liaise with varying teams of people from those helping adults with social care needs, to those working with children in schools. All are looking for help in the way of advice, guidance and real-time systems configuration. Our clients will come to know you as the go-to person for technical support within the team.

You’ll work in our Systems Support Officer role, reporting to one of our Senior Developers and be ultimately responsible to our Web & Mediated Applications Manager in the Information Services department, specifically working in the Web & Mediated Applications Team.
 
You’ll identify trends and patterns in incoming support calls, produce regular reports and analyse statistical data to steer and shape a more effective ICT support operation.
 
Note that this is a technical role and we’re looking for someone with strong analytical and communication skills. You will be expected to reconfigure systems where possible and produce requirements specifications for software packages.
 
If you’re interested, please see our Employee Specification and submit an application today that demonstrates how you meet each of the criteria within it. 

Job Description: Systems Support Officer JD (50084537).pdf
Employee Specification: Systems Support Officer ES (50084537).pdf
Vacancy Exposure Profile: Systems Support Officer - Exposure Profile (50084537).pdf
Additional Information: Additional Information for Candidates.pdf
Additional Information: Equal Opportunities for All Letter.pdf

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

CVs will not be accepted.