Information Service Officer (2 posts) - £16,231 - £17,372 (pro rata) - C/50077303 C/50077306
Closing Date: 06.04.2015 / Directorate: Adults and Communities / Service: Neighbourhoods, Access & Support / Location: Gateway Plaza, Barnsley, South Yorkshire
Wroking Arrangements: Rota in operation
Hours of Work:
Post 1 - 30
Post 2 - 35
Permanent
Job Share: These posts ARE NOT open to Job Share
Not suitable for Secondment
Flexible Working in Operation: No
This post closes at 11:59pm on the date specified.
The BLIS contact centre provides a 24/7 service, 365 days per year.
Being the first point of access for Council and partner enquiries, we deliver a cross cutting range of services to our customers 24/7, 365 days per year.
This role requires a commitment to providing excellent customer service and will involve working between the hours of 8am – 8pm Mon – Fri and 8am – 1pm Saturdays (on a rota basis)
We are looking for someone who is able to confidently deliver excellent customer service to the people of Barnsley with a passion for putting the customer first.
Are you customer focussed?
Would you thrive in a challenging and exciting front line environment?
Do you want to be part of a team moving forward towards a digital agenda within a contact centre environment?
Do you want to be part of a skilled, knowledgeable workforce capable of delivering a wide range of services?
Are you able to;
• Deal with a diverse range of complex enquiries in a people focussed environment on the telephone and via various other contact channels
• Take responsibility and ownership of the customer enquiries you deal with liaising, when necessary, with other departments internal and external
• Use IT and manual information systems including e-mail, internet and call centre technology
• Work methodically and accurately, maintaining high professional standards
• Research information to assist customers
• Remain calm and controlled under pressure
• Deal with emotional demands
• Work as part of a team and on own initiative
• Operate in accordance with all Council policies including Data Protection and Freedom of Information
Are you committed to:
• Providing a first class service, resolving customer enquiries at first contact
• Gaining an understanding of the Council structure and how services interact with one another
• A desire to put the customer first , working hard to meet customer needs and requirements
• Continuous improvement and demonstration of a ‘Can Do’ Attitude
• Ensuring all security arrangements within the workplace are adhered to at all times
In return we offer an environment that is committed to supporting services and employees by providing quality service provision in a forward thinking, evolving contact centre environment
Job Description:
Information Service Officer JD x 2 posts (50077303 & 50077306).pdf
Employee Specification:
Information Service Officer ES x 2 posts (50077303 & 50077306).pdf
Vacancy Exposure Profile:
Information Service Officer x 2 posts - Exposure Profile (50077303 & 50077306).pdf
Additional Information:
Additional Information to Applicants.pdf
Additional Information:
Equal Opportunities For All Letter.pdf
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
CVs will not be accepted.