Working Arrangements: Monday – Wednesday 8am - 8pm, working pattern Monday, Tuesday and Wednesday AM
Hours of Work: 18.5
Temporary Period: Fixed term to 31.03.2015
Job Share: This post IS NOT open to Job Share
Suitable for Secondment: Employees wishing to be considered for secondment should agree with their head of service before submitting an application form.
Flexible Working in Operation: No  

This post closes at 11:59pm on the date specified.    

This service is the first point of access for council enquiries delivering a cross cutting range of services, we are looking for people who possess excellent customer service skills? Able to assist and deliver a range of services to the people who live or work within the Barnsley Borough? Are customer focused? Are committed to working in a challenging and exciting front line environment? The Service structure has been developed to assist Barnsley in delivering streamlined access to all Council and partnering services. The council is developing a skilled, knowledgeable workforce, capable of delivering a wide range of services. In order to achieve this, we require enthusiastic and well – motivated individuals to fulfil this role. Do you have the following qualities and skills? Ability to: Deal with a diverse range of complex enquiries in a people focused environment both face to face and on the telephone. Take responsibility and ownership for the customers enquiry liaising when necessary with other departments. Use IT and manual information systems including e-mail, internet and call centre technology. Work methodically and accurately, maintaining high professional standards. Research information to assist customers. Remain calm and controlled under pressure. Deal with emotional demands. Work as part of a team. Operate in accordance with all Council policies including Data Protection and Freedom of Information Act. Are you committed to: Providing a first class service to resolve customer enquiries. Gaining an understanding of the Council structure and how services interact with one and another. A desire to put the customer first, working hard to meet customer needs and requirements. Continuous improvement and can demonstrate a ‘can do’ attitude. Ensuring all security arrangements within the workplace are adhered to at all times. Do you have: Ability to communicate effectively with all age ranges. Excellent interpersonal skills. IT skills. A flexible approach to working hours and patterns to meet public needs. A positive attitude, with excellent customer care skills. If so, you could be the person we are looking for. In return we will offer excellent career opportunities within an environment that is committed to supporting services by providing a quality front of office function. Our commitment is to invest in our employees by providing support, training and technology required to deliver a wide range of services. The service offers the opportunity to visit the teams and see how the call centre works and also visit our front line offices. To book a visit please ring 01226 773635.

Job Description: Library and Information Officer (Call Centre) 50039815 JD.doc
Employee Specification: Library and Information Officer (Call Centre) 50039815 ES.doc
Vacancy Exposure Profile: Exposure Profile - Library and Information Officer (Call Centre) 50039815.doc
Additional Information: Equal Opportunities For All Letter.pdf
Additional Information: Additional Information to Applicants.doc

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.  

CVs will not be accepted.