Position reference: 019PHNSSA
Salary: £28,598 - £31,022
Working Arrangements: Monday-Thursday 9am-5pm, Monday-Friday 9am-4.30pm
Hours per week: 37
Contract type: Permanent
We are happy to talk flexible working arrangements with you, please get in touch.
This post is suitable for Job Share
Closing date: 20/03/2026 at 23:59
This post requires an Enhanced DBS Check
If you are currently living overseas or have lived overseas in the last five years please be aware, if you are the preferred candidate for the post, you will be required to apply for an overseas criminal records check from the country/countries you have resided in. If you experience difficulty in obtaining an overseas criminal record check please email dbs@barnsley.gov.uk
Pensions Regulations have provisions to reduce pension payments in certain circumstances of those who return to work within local government service. If you are in receipt of a pension upon commencing employment with the authority, this may affect your pension entitlements and you should therefore seek advice from the relevant Pensions Authority.
At Barnsley Council you can start a career that makes a real difference to people’s lives, helping our council and residents to be the best they can be.
We’re an award-winning council and one of the biggest employers in the borough, supporting around 243,000 people. We put people at the heart of everything we do, and that includes our employees. As part of the team, we offer lots of benefits and rewards to support you to thrive and grow, like flexible working, employee discounts, support for your health and wellbeing, and opportunities for training and development to grow your career and develop your skills.
There’s so much happening in our thriving borough, and now’s the perfect time to join our excellent 0-19 Public Health Nursing Service team as we work to make Barnsley the place of possibilities.
- We’re an award-winning team and one of the biggest employers in the borough supporting around 243,000 people.
- Working at Barnsley Council means being part of a team that makes a real difference to people’s lives, where you can develop the skills you need to make change happen.
- If you join the team you’ll receive great pay alongside an excellent pension scheme. With flexible working we’ll also support your work/life balance, helping you to adjust your hours and take time off when you need it.
- We’ll help you to develop your career and grow your skills with opportunities for training and development.
- There’s so much happening in our thriving borough and your talent and skills will help us make Barnsley the place of possibilities.
- Key to our success is working with our residents, partners, businesses and organisations and building these partnerships to bring about change in Barnsley.
About the Post:
The 0–19 Public Health Nursing Service (PHNS) Senior Administrator plays a central role in ensuring the smooth and effective running of the service. Acting as the first point of contact for service users, families, and partner agencies, the post provides a confidential, high‑quality administrative function that supports the day‑to‑day operations of the team. The role ensures that enquiries are handled professionally and efficiently, that information is accurately recorded and maintained, and that systems and processes run effectively across the Single Point of Access. With responsibility for coordinating workloads and supporting up to five employees, the postholder helps maintain an organised, responsive, and customer‑focused administrative environment.
About the Role
As a Senior Administrator, you will oversee the workflow of the 0–19 PHNS Single Point of Access, ensuring service users receive an excellent first contact experience across phone, email, digital health systems, web chat, and social media. You will assist the team in meeting performance targets, supporting monitoring processes, and helping to embed a culture of quality and high customer satisfaction. The role involves managing data entry and data quality across various systems, ensuring compliance with information governance and data protection requirements, and producing standard reports as needed. You will coordinate appointments, support waiting list management, and facilitate the accurate transfer of children's electronic and postal health records into and out of the service.
Alongside general administrative responsibilities, you will contribute to financial processes including placing orders, reconciling payments, and maintaining financial records. You will also support colleagues in implementing new digital systems and ways of working, participating in audits, service user feedback activities, and continuous improvement of administrative procedures. The role requires resilience, professionalism, and the ability to remain calm when dealing with sensitive or distressing enquiries.
About You
You will bring significant experience in administrative roles, preferably in a customer‑focused or public‑facing environment and will have demonstrated the ability to work with confidential and sensitive information safely and appropriately. With strong communication and interpersonal skills, you will be confident interacting with members of the public, partner organisations, and internal teams in a clear, professional, and approachable manner. You will be highly organised, able to manage changing priorities, and comfortable working in fast‑paced settings where conflicting demands arise. Your accuracy, attention to detail, and familiarity with digital systems—including Microsoft Office, electronic health records, and other digital platforms—will support the delivery of a reliable and effective administrative service.
As a supportive and positive team member, you will help promote collaborative working, contribute to a strong team culture, and assist in training and guiding colleagues where needed. You will be committed to ongoing development, flexible working, and upholding the values and behaviours of the council. A willingness to undertake relevant training, travel for work purposes, and engage with new ways of working is essential
Please use the documents below to help support you with your application form.
Help with your application form
Job Profile: 0-19 PHNS Senior Administrator Job Profile.pdf
Vacancy Exposure Profile: Exposure Profile.pdf
Please ensure you view the job profile for this role, as you will need to demonstrate in your application form how you meet the required criteria.
We welcome the opportunity to have a chat about the role and are happy to address any questions you may have about flexible working arrangements, including as a result of caring responsibilities.
We're committed to creating a workplace where differences are valued and everyone truly feels able to be themselves. If you have any support needs during the recruitment process, please let us know.